Need help arranging customs clearance of your import and export shipments?

Prior to arrival and departure of the goods via Dover we work with our clients to manage a seamless flow of import and export declarations to HMRC.

Dover is the largest ‘roll on, roll off’ (ro/ro) ferry port terminal in the UK. Traffic peaked in 2017 with over 2.6 million road haulage vehicles docking or departing, but is still by far the largest ro/ro port in the UK with £122 Billion in goods flowing through accounting for 17% of the UKs traded goods. It even has its own police force.

Please note there are a lot of changes for ro/ro ports for 2021, including the introduction of the new Goods Vehicle Movement Service (GVMS) which will be used to link vehicles with the relevant customs and security declarations.


Claire Dalton
customs supervisor

Claire is experienced in completing entries and now helps onboard new clients and manages CHIEF entry testing and setup. Claire also manages our AEO compliant procedures and is responsible for regular entry auditing within our customs software, with a focus on maintaining high compliance levels and therefore reducing client risk.

Emma Long
customs entry specialist

Emma brings a wealth of analytical thinking to her role, having just completed a masters degree. She has rapidly built up an excellent understanding of UK import and export customs declarations and systems and also assists with our clients quarterly audit reviews with a view to reporting on potential savings opportunities such as warehousing and IP.


James has 20 years experience working with UK import and export customs declarations across all areas of the tariff. An expert in classification, origin and valuation with a background in commercial importing James brings a comprehensive knowledge in completing accurate customs declarations and enabling smooth custom clearances with HMRC.